Dropped my truck off for pickup tube o-ring replacement. I was going to let them furnish the parts, but after 4 days and nothing done I went ahead and bought quality parts and dropped them off. What I was told would be a 2 day repair, took a week. The excuse was that they had their tech trying to work on 3 different cars at the same time. At this point my instinct told me I had picked the wrong place to work on my vehicle, but I didn't follow my gut and just go pick it up. They called me Thursday afternoon near closing time and told me it was ready. I paid them but had to pick it up a little after hours. At that point I got in and started it. ZERO OIL PRESSURE WARNING LIGHT AND ALARM IMMEDIATELY SCREAMING AT ME. This is the exact problem I dropped it off for. I hit the throttle and the pressure came up so I drove home as I did not want to leave in the crime laden area where the shop is located. When I got it home. I turned it off and restarted it 10 times, each time zero pressure, hit the gas, pressure goes up. They replaced what I asked them to replace, that is not the issue. The issue is that there is absolutely no way they couldn't have known it had zero oil pressure at start up, yet told me the truck was ready. If they had been honest, we could have discussed other diagnostic measures. But they didn't tell me the truck wasn't fixed. They told me it was ready. I am out over $600 in labor, the truck isn't fixed, and they didn't have the honesty or common courtesy to tell me. I wish I had listened to my gut and just picked the truck up and took it somewhere else. Lesson learned. I would never, ever do business here again, even if they were the only shop on the planet and it meant scrapping the vehicle. They were all strapped when I picked it up. I can't help but wonder if that was in anticipation of me finding out my truck wasn't actually fixed after paying the bill. Thanks for nothing. After reading the reply from the owner, I will add. The issue here is not whether the parts I asked to be replaced have been replaced. This issue is they told me it was ready knowing my truck read zero psi oil pressure on the gauge, I paid them not knowing this, and had to pick it up after hours, in the dark, in 20 degree weather, and upon first startup the gauge read zero. Regardless of what this clown says, an honest, reputable shop would not have done any customer this way. This is just a shitty, misleading practice period. All they had to do was be honest and tell me it didn't have oil pressure. They did not have the morals or integrity to even do that. In fact, the owner basically said it wasn't his responsibility to check to see if the truck had oil pressure. How does that grab you?! I also told Carrie to call if anything else came up. I would qualify zero oil pressure "anything else". Oh yeah, I'm getting some visual improvements made to my truck also. See the included proof. Do what you wish and take your car here if you want. I'll try to find someone who values their customers, and holds honesty and integrity at a higher regard. I think you'll get a clue as to what to expect from them by simply reading their reply to this review.
In a world of "Karen's" and "Chad's", we are so sorry that YOU diagnosed your vehicle incorrectly. We suggested for you to allow us to perform accurate and proper diagnosis on your vehicle by our certified technicians. You declined to save a buck. We went ahead and performed the repair YOU requested us to do, reluctantly. Fully knowing this could turn into a situation where incorrect diagnostics turn into incorrect repairs performed. We installed the parts you provided 100% correctly. You were informed that we would not warranty the parts YOU provided. You were also informed that this repair may not fix your vehicle. Due to your financial constraints, you insisted that you were correct in YOUR diagnosis refusing to take our advise. We are so sorry that you feel this way about our repair shop. Be blessed and have a nice day. Sincerely, Lighthouse Automotive
- LightHouse Automotive